ADVICE: Always Ask for a Supervisor

Here is some quick advice that will help you get many problems resolved and help many businesses retain your patronage. When you call a business due to unsatisfactory service/product and the person you talk to does not amend the situation to your liking, talk to someone who is higher in the chain of command. No matter who you are talking to, there is someone who outranks them that is more likely to satisfy you. Unless it is a small, local business, there is someone who outranks about everyone except the president of the company. Depending on how vigilant you are about it, you can get a phone number to contact mangement all the way to the top.

A boring story: I purchaced the domains REVJEREMYDUNCAN.COM and REVERENDJEREMYDUNCAN.COM from Godaddy and had them both redirected to my tumblr account. I purchased both, in case someone spelled it wrong, with the intention of letting REVERENDJEREMYDUNCAN.COM expire at the end of the initial two years. I received an overdraft notice from my bank a couple days ago, because Godaddy renewed that domain for 2 more yeas automatically. I did not realize all 6 of my domains were set to automatically renew via paypal by default. When I called to complain and ask for a refund, the kid on the other line was just a horribly arrogant fucking dickhead that cut me off before I could finish any sentence. He said I only had 5 days to cancel. I didn’t even get the overdraft notice until a week after the fact. He said it was in the “Terms of Service”. Who the fuck reads those, anymore?! Hehe. Anyways, he was very resistant to put a supervisor on the phone, swearing up and down that no one else would be able to do anymore for me than he could. Of course, the supervisor was very polite and refunded my money. He even let me keep the domain for 2 more years! Good for him, because now I will renew my other domains with them, rather than switching companies.

Rule of Thumb: The higher a person is in the company, the more likely they are to resolve the situation to your liking. I hated that when I was in management, but it is valuable to know as a customer.